YouBoat Marine FAQs
How does the Loyalty scheme work?
We offer up to 10% discount in store and online on a wide range of products for anyone who signs-up for our Loyalty scheme. More information on the YouBoat Loyalty scheme.
Does YouBoat Price Match?
Yes! At YouBoat, we try to offer competitive prices across all of our products., so if you find the same product cheaper from another marine chandlery, please use this form to let us know.
Can I open a marine trade account?
Yes, we welcome marine trade customers, both online and in all our shops. Ask for a trade account application in store. Alternatively, for an online trade account, simply email us your name, company name and company registration number, and we will get back to you within 2 working days. For more information take a look at our Trade Information page.
Do you offer gift vouchers?
Yes, gift vouchers for any value are available for purchase in our shops. These can be redeemed in any of our shops (not currently online).
What payment methods are accepted online and in store?
We accept most credit cards including Visa and Mastercard, debit cards including Maestro, Apple Pay, and bank transfer. We don’t accept American Express, cheques or postal orders
Where are your shops?
We have shops in Gosport at Premier Gosport Marina on Endeavour Quay, Swanwick at Premier Swanwick Marina and Nick Cox at Lymington Yacht Haven. See more details, opening hours and directions.
Can you help with a full boat fit-out or special orders?
Yes, we’re happy to help with large and complex orders and can help you select the right product for your refit, new build, race team or Atlantic crossing. Call us on +44 (0) 1329 756 830 or email websales@youboatmarine.com. Our office is open Monday to Friday 8.30am to 5pm.
Online Shopping FAQs
If an item is showing ‘out of stock’ when will it be available?
Stock levels are updated in real time, taking account of customer purchases and supplier deliveries. If there is a particular item you need, please call us on +44 (0) 1329 756 830 or email sales@youboatmarine.com.
Our office is open Monday to Friday 8.30am to 5pm. View store opening times.
How do I see my discounted Loyalty prices?
Log in to your account (the ‘person’ icon, top right) with your username and password before you start browsing the website and you will see the discounted Loyalty prices.
If you don’t log in, the prices you will see will not display the discount.
Can I edit or cancel an order after I’ve paid?
You can edit or cancel an order up to the point of payment only. If you have paid and want to make an alteration, please call us on +44 (0) 1329 756 830 Monday to Friday 8.30am to 5pm. If your order has already been dispatched, you’ll need to use our returns process.
Are my card details secure when I pay online?
Yes. We don’t handle any card transactions ourselves – you will be redirected to our bank and they will take payment. We don’t take, process or store any payment details from any online customer.
How do I return an item for exchange or refund?
If you think the goods have been damaged by the courier (eg the box is damaged), please tell the courier when you sign for the item and ensure they log the complaint.
We offer refunds or exchanges on items up to 30 days after the date of delivery. Please use the form enclosed with your order to tell us about the problem, call us on +44 (0) 1329 756 830 or email websales@youboatmarine.com Our office is open Monday to Friday 8.30am to 5pm. Read the full returns process.
What can I do if I need help with my order?
If you have a technical issue or a question about a product, call us on +44 (0) 1329 756 830 or email websales@youboatmarine.com. Our office is open Monday to Friday 8.30am to 5pm.
I’ve forgotten my password
Don’t worry. Go to the account log on page and click ‘Forgotten password’. The system will send you a password reset link.
Delivery FAQs
What delivery options do you offer?
We offer three delivery options – Standard, Next day and Store collection.
All orders are processed Monday - Friday 8.30am to 5pm only. Orders placed at the weekend & bank holidays will be processed next working day.
Standard delivery is 3-5 working days.
Next working day delivery is available for orders placed before 12 noon on Monday - Thursday. We can’t offer next day delivery for a Saturday or Sunday.
Store collection is available from our Gosport, Swanwick and Lymington shops. The store will call you when your order is ready to be collected.
If you have an urgent request, please phone your nearest YouBoat Marine store to check their stock levels.
What is the cut-off for next day delivery?
Next working day delivery is available on orders made before 12 noon on Mondays, Tuesdays, Wednesdays and Thursdays. We can’t offer next day delivery for weekends.
How can I track my delivery?
You will be sent a tracking code and delivery updates by the courier. You can also click the ‘Track Order’ link on the top right of the website and enter the order number to access your tracking link.
How do you send heavy items like anchors, chain, life rafts and dinghies?
Single heavy items can usually be sent by standard courier. Heavier deliveries will be wrapped onto a pallet.
If you need more than 20m of chain, please contact us for a quote call us on +44 (0) 1329 756 830 or email websales@youboatmarine.com - Our office is open Monday to Friday 8.30am to 5pm.
Additional delivery charges may apply for heavy items and UK offshore items.
Why do some addresses have to pay more for delivery?
We try to use couriers who offer both an economic and a careful service. Unfortunately, all couriers have different price structures, and most charge significantly more to deliver to some areas of the UK including the Channel Islands, Isle of Wight and Scottish Highlands and Islands.
Do you ship outside of the UK?
Yes, we can ship almost any product worldwide. Please call us on +44 (0) 1329 756 830 or email sales@youboatmarine.com to discuss your needs.
In store FAQs
If you don’t have what I need, can you get it in for me?
Yes, we’ll do our best! We work with all the leading marine suppliers and can usually source special items for customers.
Can I collect an online order in one of the shops?
Yes. At the checkout stage you can select Store Collection and choose the most convenient location – Gosport, Swanwick or Lymington. When your order is ready for collection, one of the shop team will phone to let you know.
Same day order and collection is not available because orders are processed by head office, not at the shops. If you have an urgent requirement, please phone your closest YouBoat Marine store to check their stock level and buy in store rather than online.
Do you have the same stock in all the shops?
We have broadly the same core range in all our shops, with additional brands and products to suit the local market. For example, in Lymington we hold more dinghy and keelboat fittings and clothing, while we have a wider range of anodes and plumbing parts in Gosport where we have more DIY customers.We transfer stock between our shops twice a week every week.
If I buy something in the shop, will you deliver it for me?
Yes, we can ship shop purchases through the same delivery arrangements as online orders. Please see our charges for costs.
Do you sell gas, camping gas, butane or propane?
Yes, we sell gas in all three of our shops, but not online. Empty bottles can be exchanged for full bottles. If you don’t already have a bottle, you will need to pay for both the bottle and the gas.
Contact Us
If you can't find the information you're looking for on this page or any of our other customer services pages, you can contact us by email, phone or post.
Email: websales@youboatmarine.com
Phone: +44 (0) 1329 756 830 - Our office is open Monday to Friday 8.30am to 5pm.
Address:
YouBoat Swanwick,
Premier Swanwick Marina,
Bridge Road,
Swanwick,
Hampshire,
SO31 1ZH